Reservations:
Reservations are confirmed with 40%
deposit of the total amount. Balance is due 15 days prior
to check-in date. For your convenience we will automatically
charge the credit card given at time of reservation. If
you would like to use an alternate method of payment, please
let us know in advance.
[click here
for Christmas/New Year's reservations]
Cancellation policy:
The Guest may cancel their booking
at any time up to or during the Rental Period. In the event
that the Guest exercises their right to cancel, the Company
will levy the following cancellation penalty percentage
rates of the Total Rental Fee (amount shown on the booking
confirmation):
Up
to 60 days prior to the arrival date 20%
Between 15 and 60 days prior to the arrival date 40%
Less than 15 days prior to the arrival date 100%
The Company regrets that it is unable to waive any of the
cancellation charges above, whatever the circumstances.
The Company recommends that all guests take out adequate
cancellation or vacation insurance.
[click here
for Christmas/New Year's cancellation policy]
Cancellation Insurance:
Trip cancellation insurance can be
purchased through any insurance company.
[click here
for insurance details]
Damage deposits:
A $300 damage deposit required upon
arrival. The Damage deposit is fully refundable to you provided
there are no damages, missing items or long distance telephone
calls charged to the villa's telephone. Please note that
the 3 bedroom PH Ocean Villa with terrace has a $1,000 damage
deposit.
Tax:
There is a 7% room tax imposed by
the government of Puerto Rico and a 5% service charge.
Minimum stay: 2 nights stay on Ocean Villas, 3 night stay
on the Golf Villas. For Christmas & New Years there
is a 7 night minimum stay.
Check in/out:
Check in is at 3:00p.m,. Check out
is at 12:00noon. The Villa may be available for arrival
prior to this time, we will try our best to accommodate
you, if possible.
Ground Transportation:
Taxis and rental cars are available
at the San Juan Airport. We can provide private transportation
at same taxi rates. The Rio Mar Resort has
an Avis Car Rental for your convenience. If staying at the
golf villas, we recommend you rent a car.
Policy:
The property is reserved exclusively
for those people named on the booking form and no other
persons are permitted to stay at the Villa unless this has
been agreed in writing prior to the rental period. Under
no circumstances will any pets be allowed at the Villas.
